State Farm® Insurance Agent Kathy Fowler

"Prompt, accurate, and friendly service. It's a pleasure to work with them. I suffered a death in the family, and Kathy went out of her way to help me with some insurance issues. She is kind, thoughtful, and genuinely concerned about her clients"

"had a very disappointing experience with Karla, a State Farm agent at this office. She started an argument with my mother in Spanish instead of helping her. All required paperwork had already been returned to add someone to the account, yet Karla refused to assist and began blaming a former employee rather than taking responsibility as part of the office. Because of this lack of help, we ended up paying more during the holidays. Karla stated she would not help because it “was not her error,” even though it was clearly an office issue, not the customer’s. Her attitude toward my parents was extremely disrespectful—she repeatedly spoke over them and treated them as if they didn’t understand simply because they are Spanish speakers. She appeared comfortable speaking to my parents in a condescending and disrespectful manner, which is unacceptable. Agents should ensure customers understand their benefits, not argue with or belittle them. I later spoke with Kathy, who did apologize and recommended that we work with someone else going forward. We had not interacted with Karla before this due to a previous accident years ago, so this experience was upsetting as a customer. I hope this is not how she treats the Hispanic community overall, but based on our experience, her behavior was inappropriate and unprofessional. If you need help at this office, I recommend asking for Diane instead. I would not advise family members, especially parents, to go in alone or rely on Karla for assistance. Better training from State Farm is clearly needed."

"I’m very happy with the service I get today. Thanks to Diane too who answered all my questions. Thanks."

"Karla is exceptional! She's fixed problems before they occurred, carefully explained the options and implications, and is generally on top of everything. Everyone else I've talked to has been professional and practically gone out of their way to be helpful. Great office!"

"Fue una gran experiencia, Muy amables y sobre todo sonrientes. Excelente servicio al cliente."

"Diane is literally the best, bro. What a gem."

"I love working with Kathy Fowler’s office. It makes insurance a friendly experience. They add such a personal touch to their practice and I feel blessed to have such a wonderful team by my side."

"Kathy has taken care of me for over 15 years and always great and easy to work with."

"Everyone was super helpful and made the process very easy!"

"Kathy Fowler has been my insurance agent for more than 25 years. Kathy and her staff are wonderful! They all are kind, personable, and professional. You cannot go wrong with Kathy and her staff!"

"Every time I call I get excellent customer service. Thank you so much."

"State Farm agent (Anna Ivey) was very helpful in handling the questions that I addressed. Keep up great work in all that State Farm does for its customers. Thank you for agents like (Anna Ivey) who is very informative and has a great personality and a willingness to help."

"karla es muy servicial y atenta!"

"The personnel in this office are very nice and customer oriented. Anytime I called for an assistant, they never hesitated to help especially Karla. I would not hesitate to recommend this office to a friend which I have done in the past."

"it's great dealing w a staff that is always so helpful and easy to talk to. Carla usually helps me out (every month.... ) when I have to call in and make a payment . Sounds like she a great team there because she's always happy and cheerful, glad to be a Customer"

"Best service ever, will never change state farm and Kathy Fowler team, Karla and Diane are the best"

"Karla is the best. She help witn my family car insurance. Thank you for your support."

"I have been with State Farm for about 19 years and Kathy Fowler and her staff has always taken care of me and my family insurance needs and concerns. Karla Contreras was very professional and her customer service was excellent. I Would highly recommend State Farm services. This office is the reason why I continue to stay with State Farm. Thank you!😊"

"Ana Ivey fue de mucha ayuda y muy amable con mi proceso de seguro de carro. Resolvió todas mis dudas en la menor brevedad, por eso yo se la recomiendo."

"Great customer service from Ana!"

"I really love this office. I have been with State Farm for about 8 years and Kathy Fowler and her staff has always taken care of me and my needs and concerns. This is a very professional office and I would recommend their services. I really appreciate their great customer service. This office is the reason why I continue to stay with State Farm."

"Thank you Ana, for the great service!"

"They are responsive and very helpful. They make sure to explain the process and different options. Ms. Karly Contreras has great attention to the customer and is always pleasant."

"My family has been with State Farm and Kathy Fowler for many years and have been very pleased. The office staff is very responsive and helpful. After living in MD my whole life, I recently moved to DE and the team has helped me make a smooth transition. I highly recommend this office!"

"I am almost never leave a review on any kind of product but this time I have to do it. I wanna say that Karla Contreras is the best agent State Farm could have every time I call her. She makes everything easy sometimes I’m pretty stressful about some things about my insurance, but she makes it looks like it’s just easy. I’m pretty Grateful having Karla for almost 17 years. If I could, I would give her a10 stars review with her, I feel like family thanks Karla for everything you’re doing"